Information Technology Resources
SPH IT anticipates their staff will be able to offer group training to instructors the week of August 16th. Group appointments must be coordinated by instructors prior to scheduling through the SPH Helpdesk at sphhelp@uic.edu. Please reference below for additional information technology resources and trainings offered by the UIC Center for the Advancement of Teaching Excellence (CATE).
Training for New Technologies and Technical Assistance in the Classroom
- How can I live stream using Echo360?
- How can I save my Zoom recordings to Echo360?
- Teaching with Flames Flex Workshop + Technical Walkthrough and Technical Walkthrough - Final sessions on August 17 and 19. Instructors can sign up here:https://docs.google.com/forms/d/e/1FAIpQLScTXOuRW4vYYQORxeJQt86GO8UMeKEASI3-C_qz7V0k52r97Q/viewform
- Undergraduate Instructors can still schedule group technical walk-throughs after the above dates. Instructors must self-organize into groups of 5 or more by using this link: https://help.uillinois.edu/TDClient/37/uic/Requests/TicketRequests/NewForm?ID=U0Ub8qzBcS0_. The CATE team can then check the classroom schedule and try to accommodate one of three possible dates/times that those who sign up must provide in the form.
- Instructors can chat with an instructional designer anytime, they can schedule a consultation here: https://outlook.office365.com/owa/calendar/UICInstructionalDesignOfficeHours@UIC365.onmicrosoft.com/bookings/
- Instructors can watchvideos of technical walk-throughs for the Plug & Play classrooms and the IML (integrated media lectern) classrooms that faculty will be able to watch anytime in place of a technical walk-through. Folks will be able to find links to the videos via our “on campus instruction” webpages: https://teaching.uic.edu/resources/flames-flex-instruction/on-campus-instruction/.
Direct links to the videos, organized based on classroom AV system, are as follows:
Plug-and-Play
- Classroom tech tour video: https://uic.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=a5905970-9362-49b4-b16f-ad7b013f8b41
Integrated Media Lectern (IML)
- Classroom tech tour video:
https://uic.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=1fade623-6d93-4f3b-8a44-ad7c012c49e5
- Advanced features:
https://uic.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=4f8e8783-983e-444c-9f50-ad7c0165e92a
- Adding personal devices:
https://uic.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=0b78c3ad-8a2d-41b8-ae66-ad7c0165f145
- Instructors may still participate in the CATE Summer Institute, which is composed of 5 asynchronous online Blackboard modules accompanied by online discussion forums and two synchronous Zoom sessions, one on Friday, Aug. 13 and the second on Wed., Aug. 18. Zoom links are available to those who register for the Blackboard course. Please visit the CATE website to register using your NetID:https://teaching.uic.edu/programs/instructors/summer-institute/. Course materials will be available to those who register throughout the fall semester.
Technical Assistance in the Classroom
At the start of fall semester, CATE will be introducing a new level of tech support to make sure classroom technical problems can be resolved as quickly as possible. Students wearing CATE T-shirts will be on campus to help with teaching technology in the classroom. There are three levels of support:
- In-Classroom Support
CATE has hired 35 students to help this fall. These students will be on-site and deployed throughout the lecture centers to be on demand to support instructors who need help with AV equipment and streaming or recording technologies such as Echo360 and Zoom.
- Tier 1 Support
If the classroom tech support students are unable to immediately resolve your problem, you may call in the CATE Tier 1 support team. At this level, this team can help with more complicated requests such as broken equipment or system failures. The phone number to contact the tier 1 team can be found on monitors and/or touch screens in the classrooms.
- Tier 2 Support
If the CATE Tier 1 team is still unable to resolve the problem, they will pull in our IT experts who are able to fix more complex issues in our classrooms and engage UIC’s vendors as needed.