Health Policy and Administration

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Richard Coffey

Richard Coffey


More about Richard Coffey

Title: Adjunct Professor

Specialization: Operations Improvement and Management, Quality & Safety Improvement, Lean Manufacturing, Industrial Operations Engineering Methods & Tools, Strategic Planning & Management, Education & Training, Health Policy, and Leadership of Healthcare Organizations




Richard Coffey is an Adjunct Professor of Health Policy & Administration in the School of Public Health at the University of Illinois at Chicago, Chicago, IL, and a Partner in Coffey Stogis Associates, Elk Grove Village, IL, a management consulting firm that focuses on operations improvement, quality improvement, including Lean and Six Sigma, nursing education, strategic planning, and health policy for healthcare and educational institutions. During 2009-2012, Richard Coffey served as a Health Systems Specialist, VA Ann Arbor Healthcare System, Veterans Health Administration, Ann Arbor, MI. He provided training, coaching, and consulting related to process improvement, operational systems engineering, Lean thinking, and other topics to improve access, quality, safety, and cost effectiveness of Veterans Health Administration. For 24 years, from 1985 to 2009, Dr. Coffey was the Director of Program & Operations Analysis, and a member of multiple leadership groups at the University of Michigan Health System (UMHS), Ann Arbor, Michigan. From 1998-2007, he was also the Director of Health System Planning for UMHS. For 22 years, 1986-2008, he was also an Adjunct Associate Professor in Industrial and Operations Engineering at the University of Michigan. He received his B.S.E. in Industrial Engineering from the University of Michigan (1967), M.S. degree in Systems Engineering from the University of Arizona (1971), and M.S.E. degree (1972) and Ph.D. degree (1975) in Industrial and Operations Engineering from the University of Michigan.

Dr. Coffey has served in staff, consulting, and leadership roles in several university and community healthcare organizations, consulting, government, insurance, and private organizations since 1963, both in the United States and abroad. He has served key roles in the teams that led the UM Health System to be recognized by several State and national awards for quality. He received the 1995 Quality Management Award from the Healthcare Information and Management Systems Society. Richard has authored and co-authored over 50 publications, including four co-authored books and multiple book chapters.  Breakthrough Performance:  Accelerating the Transformation of Healthcare Organizations, co-authored with Ellen Gaucher was published in 2000 to promote breakthrough improvement of health care. Virtually Integrated Health Systems:  A Guide to Assessing Organizational Readiness and Strategic Partners, co-authored with Kate Fenner and Sheryl Stogis, was published in 1997 to expand the scope of thinking and collaboration to improve healthcare, health, and social services. Total Quality in Healthcare:  From Theory to Practice, co-authored with Ellen Gaucher, received the 1993 book-of-the-year award from the American Journal of Nursing. Transforming Healthcare Organizations:  How to Achieve and Sustain Organizational Excellence, also co-authored with Ellen Gaucher, received the 1992 James A. Hamilton book-of-the-year award from the American College of Healthcare Executives. He has co-authored multiple articles on critical pathways to improve clinical care. He has given over 130 professional presentations at regional, national, and international conferences, in addition to hundreds of presentations for individual projects and clients.

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